Privacy Policy

Last Updated: December 24, 2025

FlowPro ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business automation services.

1. Information We Collect

Personal Information: When you sign up for FlowPro, we collect information such as your name, email address, phone number, business name, and payment details.

Call Data: Our AI assistants process call recordings, transcripts, and metadata (caller ID, call duration, timestamps) to provide our services.

Usage Data: We collect information about how you interact with our platform, including appointment bookings, invoices generated, and system usage patterns.

Technical Data: We automatically collect IP addresses, browser types, device information, and cookies to improve our services.

2. How We Use Your Information

We use your information to:

  • Provide and maintain our AI automation services
  • Process payments and send invoices
  • Improve our AI models and service quality
  • Send service updates, security alerts, and support messages
  • Comply with legal obligations and enforce our Terms of Service
  • Analyse usage patterns to improve our platform

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who help us operate our platform (e.g., cloud hosting, payment processing, AI services)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Call recordings and transcripts are retained for 12 months unless you request earlier deletion. After account termination, we may retain certain data for legal compliance and business purposes.

6. Your Rights (GDPR & UK Data Protection)

If you are located in the UK or EU, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyse usage, and deliver personalised content. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function.

8. Third-Party Services

Our platform integrates with third-party services (e.g., ElevenLabs for voice AI, HeyGen for video avatars, Stripe for payments). These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

FlowPro is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: [email protected]
Data Protection Officer: [email protected]